Privacy Policy

1. Introduction

DoBIG Data Solutions Pvt. Ltd. ("DOBIG", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website at dobig.in and our services. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

[Legal counsel to confirm company registration details, registered office address, and applicable jurisdiction.]

2. What Data We Collect

We may collect the following categories of personal data:

• Contact form submissions: Full name, company name, email address, WhatsApp/phone number, and message content.
• Newsletter subscriptions: Email address or WhatsApp number.
• Analytics data: IP address, browser type, pages visited, time on site (collected via cookies and analytics tools).
• WhatsApp communications: Messages sent to our WhatsApp business number (+91 90088 88415).
• CRM data: Information stored in our customer relationship management system upon lead creation.

[Legal counsel to confirm complete data inventory and lawful basis for each category under India's Digital Personal Data Protection Act, 2023 (DPDP Act).]

3. How We Use Your Data

• To respond to enquiries and provide requested services
• To send our monthly Insights newsletter (with consent)
• To send WhatsApp communications related to your enquiry or service
• To manage leads and client relationships via our CRM
• To improve our website and services through analytics
• To comply with applicable legal obligations

[Legal counsel to specify lawful basis for each processing activity and confirm consent mechanisms.]

4. Third-Party Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist in delivering our services, including:

• CRM provider: For lead and customer management (TeleCRM or equivalent)
• WhatsApp Business Platform (Meta): For WhatsApp communications
• Google Analytics / Google Tag Manager: For website analytics
• Cloud infrastructure providers: AWS, Azure, Google Cloud (for hosting and data processing)

[Legal counsel to confirm Data Processing Agreements (DPAs) are in place with each third party and add details of cross-border data transfers where applicable.]

5. Cookie Policy

Our website uses the following categories of cookies:

• Essential cookies: Required for the site to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site (e.g. Google Analytics). Only set with your consent.
• Functional cookies: Remember your preferences (e.g. cookie consent choice). Session-based.

You can manage your cookie preferences using the banner displayed on your first visit, or by clearing your browser cookies.

[Legal counsel to confirm full cookie inventory and DPDP Act compliance.]

6. Data Retention

[Legal counsel to specify retention periods for each data category: e.g. contact form leads retained for X months, analytics data retained per Google Analytics defaults, WhatsApp communications retained for X months, CRM records retained for X years after last interaction.]

7. Your Rights Under India's DPDP Act

Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

• Right to access: Request information about the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data (subject to legal retention obligations).
• Right to grievance redressal: Lodge a complaint with our grievance officer.
• Right to nominate: Nominate another person to exercise your rights in the event of your death or incapacity.

[Legal counsel to confirm full obligations under DPDP Act and add Consent Manager details if applicable.]

8. Contact & Grievance Officer

For data-related queries, requests, or complaints, please contact: